Own It - How we get the job done
Respect Lives Here - How we treat other people
Keep Calm & Be Happy - How we interact with other people
Make It Matter - How we make a difference to other people
Our values drive our day-to-day behaviour – across our many homes and all the locations in which we operate. They are the common threads that drive who we are, what we stand for and believe in, and how we care for, service, and support our customers.
We believe all people are equal.
We believe that everyone in society should be provided equal opportunity and equal respect.
We promise reliable, responsive, flexible, friendly, empathetic and caring service.