Published on Friday 11 May, 2018

It has been a busy start to the year. In my last message I spoke about our plans for an exciting future for Lifestyle Solutions. We have a fantastic vision for the organisation that is grounded on a clear purpose to provide all people with equal respect and equal opportunity.

Our newly defined purpose is underpinned by a promise to our participants to deliver “better service,” which to us means reliable, responsive, flexible, caring, friendly and empathetic support for you our customers.

Well-trained, engaged and happy Lifestyle carers are essential in meeting our promise of better service. Significant investments in training and development programs across have been made to properly prepare and support our staff to provide better service. We will continue to prioritise our investment in our people who do amazing work and we want to make sure that our people have the right resources and support to continue to improve our service.

Better service is an essential objective to ensure that you our customers are safe, secure and satisfied. Our industry is often criticised for not having the appropriate controls in place to protect the vulnerable in our society. Your safety and protection is our priority. In this context I would like to remind you that we take our responsibilities to the people we support and their communities seriously. If you need information, assistance or wish to provide feedback, please phone 1800 634 748. Your feedback will be received with utmost confidentiality and respect.

I really want to stress how important it is for me and the organisation to continue to have an open, honest and free flow of discussion and dialogue between all our stakeholders. Together as we learn more about each other we can improve our understanding of our customers needs, our employees needs, the industry challenges and together we can find ways to improve all aspects of this great sector.

I look forward to working toward a future that is vibrant, diverse and sustainable.

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